You do not need to be a Premium Member to place an order at the O'Reilly Store.

Adding Items To Cart
Find items that you'd like to order, select the desired quantity, color and size as appropriate, and click the "Add to Cart" button. You can view the items that you've added to your cart by clicking on the "View Cart" link when you see it available.

Checkout
Once you have added all desired items to your cart, you can proceed to checkout from the cart page or by clicking on the "Checkout" link on the right side of the site. On the checkout page, please review and confirm each section before clicking on the "Place Your Order" button.

Shipping/Billing Address
You can always ship your order to a different address than your billing address. If you need to change either your shipping or billing address, click on the "change" button. If you do not see the address you'd like to use, add a new address. Click on the "edit" button next to any address you want to modify.

Billing Information
We accept Visa, MasterCard, Discover and American Express credit and debit cards. The billing address for your order must match the billing address on file for your credit/debit card. We will also ask for the 3-digit security code, or CVV code, printed in the signature strip of your card (or the 4-digit number printed on the front of your American Express card). This is to protect you from credit card fraud.

Visa/Mastercard gift cards cannot be used as a form of payment because we are unable to verify the billing address for the card. We apologize for any inconvenience, but we cannot accept any transaction that does not verify the billing address for fraud reasons.

Gift Orders
If your order is a gift, we will be happy to omit prices from the packing slip if you desire. We will also be happy to gift wrap your order for an additional charge of $4.99. The entire order is gift wrapped together using the wrapping option you select. Items to be wrapped separately must be ordered separately.

Promotional Codes
You do not need a promotional code to place an order. If you do have a promotional code to apply to your order, enter it at the bottom of the final order confirmation page and click "Apply." Your discount will be reflected in the "Order Summary" section of the page. The highest applicable discount will be applied to your order unless otherwise noted.

All of our products are extensively and rigorously tested and reviewed, but if you are not satisfied with any of the products that you purchase from the O'Reilly Store, please contact Customer Service so we can correct the problem for you.

Supporting the US economy is important to Bill O'Reilly and all of us at BillOReilly.com. Therefore, it is always our first choice to offer merchandise made in the USA of 100% USA-made materials. However, in this age of globalization, it can be impossible to find, or prohibitively expensive to carry, certain products that are 100% USA-made. As a result, when there is a demand for a product and that demand cannot be met by a 100% USA-made product, BillOReilly.com will purchase from a supplier that can meet our standards of quality. In those limited instances, we will clearly label such products so you can make your own informed purchase decision.

If an item cannot be found in the O'Reilly Store, it is possible that we do not carry it any longer.

The estimated delivery listed for each item is the amount of time that it should take for an order to reach you after being processed and released from our warehouse. The availability of the items in your order is considered when calculating the estimated delivery date.

We offer four domestic shipping speeds:

• Book Shipping (5-10 business days)
• Ground (2-4 business days)
• 2-Day Air (2 business days)
• Next Day Air (1 business day)

Our standard methods of shipment via Ground are through the U.S. Postal Service ("USPS") or United Parcel Service ("UPS"). Shipping prices cover delivery, packaging and labor.

We offer three international shipping speeds:

• Ground (4-8 business days)
• 2-Day Air (2-5 business days)
• Next Day Air (1-2 business days)

View a list of the countries that we ship to, as well as our international shipping rates.

Items received within 60 days of original shipment can be returned or exchanged for any reason with the exception of personalized products. No returns or exchanges are accepted for personalized products unless the product is defective.

The customer is responsible for return shipping unless the returned product is defective or was shipped in error by BillOReilly.com. Gift wrapping charges (if any) and/or the original shipping charges are not refundable.

To return/exchange an item:

1) Complete the Return form on the back of the packing slip that came with your order. If you are making an exchange indicate the replacement item(s) at the bottom of the form.

2) Remove the self-adhesive return address label from the packing slip and place it on outside of the shipping box.

3) Ship the return to the address on the label:

BillOReilly.com
ATTN: Returns Department
105 S Commerce Drive
Aston, PA 19014

We recommend that you use an insured shipping method when returning products to us. You will not be reimbursed for insurance expenses.

If you have misplaced your packing slip a copy of your order invoice can be obtained from the "Order Status" page in "My Account" on BillOReilly.com.

Defective Items:
If you received a defective item please contact Customer Service.

Shipping Charges on Defective Items:
To return a defective item, or an item that was shipped in error, you may be reimbursed for return shipping charges up to the amount that was originally applied to your order.

Membership Gift Certificate Returns:
If you are returning a membership gift certificate please send an email to Customer Service with the order number and the gift certificate number. A credit will be issued to the credit card used to purchase the gift certificate once it is confirmed that the gift certificate has not been used.