What is The Store's return & exchange policy?

Items received within 60 days of original shipment can be returned or exchanged for any reason with the exception of personalized products and used mugs and glasses. No returns or exchanges are accepted for personalized products and used mugs and glasses unless the product is defective.

The customer is responsible for return shipping unless the returned product is defective or was shipped in error by BillOReilly.com. Gift wrapping charges (if any) and/or the original shipping charges are not refundable.

To return/exchange an item:

1. Complete the Return form on the back of the packing slip that came with your order. If you are making an exchange, indicate the replacement item(s) on the form.
2. Remove the self-adhesive return address label from the packing slip and place it on outside of the shipping box.
3. Ship the return to the address on the label:

   BillOReilly.com
   ATTN: Returns Department
   105 S Commerce Drive
   Aston, PA 19014

   We recommend that you use an insured shipping method when returning products to us. You will not be reimbursed for insurance expenses.

If you have misplaced your packing slip, a copy of your order invoice can be obtained from the "Order Status" page in "My Account" on BillOReilly.com.